Refund Policy

Effective Date: December 12, 2025
Last Updated: December 12, 2025

Our Commitment

At The Iconography School of Philip Davydov & Olga Shalamova, we are committed to providing high-quality online iconography courses and workshops. We understand that circumstances may change, and we have established this refund policy to address various situations fairly and transparently.

Health-Related Refunds

If within 80 days from the purchase date you experience health issues that prevent you from participating in the chosen course, we will provide a full refund of your order cost.

Requirements:

  • Request must be submitted within 80 days of purchase
  • Medical documentation may be required to verify the health condition
  • Refund applies to the course fee; any processing fees charged by payment providers may be non-refundable

Transfer and Postponement Options

If you cannot complete your course or attend a workshop, we offer the following alternatives:

Course Transfer:

  • Contact us at least 7 days before the course start date
  • Administrative fee may apply

Postponement:

  • Workshops: Transfer to a future workshop date (subject to availability)

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us: Email iconographer.online@gmail.com with your request
  2. Include Information:
    • Your full name
    • Course/workshop name
    • Reason for refund request
  3. Processing Time: We will review your request within 5-7 business days
  4. Refund Timeline: Approved refunds will be processed within 14 business days to your original payment method

Special Circumstances

We understand that extraordinary circumstances can arise. In cases of:

  • Family emergencies
  • Natural disasters
  • Military deployment
  • Other exceptional situations

Please contact us directly. We will review your situation with compassion and work to find a fair solution.

Course Satisfaction

While we cannot offer refunds based solely on subjective dissatisfaction after substantial course engagement, we encourage you to:

  • Contact our instructors if you have questions or concerns about course content
  • Request additional guidance or clarification on assignments
  • Provide feedback to help us improve our courses

We are committed to your learning success and will work with you to address any legitimate concerns.

Chargebacks and Disputes

If you initiate a chargeback or payment dispute with your bank or credit card company without first contacting us, we reserve the right to:

  • Suspend access to all course materials and services
  • Deny future enrollment requests
  • Pursue collection of the disputed amount plus administrative costs

We encourage you to contact us directly to resolve any payment concerns before initiating a dispute.

Changes to Courses or Workshops

If We Cancel:

  • Full refund or transfer to another course/workshop date
  • Notification provided as soon as possible

If We Modify:

  • We will contact you directly about any changes and together decide on the best solution

Contact Information

For refund requests or questions about this policy, please contact:

The Iconography School of Philip Davydov & Olga Shalamova
Email: iconographer.online@gmail.com
Website: www.iconography.online

We will respond to your inquiry within 2-3 business days.

Policy Updates

This refund policy may be updated periodically. Changes will be posted on our website with an updated "Last Updated" date. Material changes will be communicated to active students via email.